Key responsibilities
- Lead implementation projects for enterprise customers from Sales handover through First Value delivery and project close
- Serve as a primary point of contact for onboarding and projects related to linguistic AI-driven setups
- Build and maintain structured project plans, keep documentation up to date and stakeholders informed
- Coordinate across Intento's internal teams — Solutions, AI Curation, Support, Product — to manage dependencies
- Be the customer's primary point of contact for all implementation-related communication
- Monitor active projects for risks at regular intervals and escalate issues promptly
- Manage project scope against the contract and SOW; communicate what is and isn't included clearly
Full description
As a Customer Implementation Project Manager at Intento, you will lead enterprise customers through the onboarding journey from kickoff to First Value delivery, and continue to manage ongoing AI and linguistic maintenance projects throughout the customer lifecycle.